Terms of Service

CoolBiz™

Effective Date: February 28, 2025

Welcome to the CoolBiz™ Terms of Service. This policy explains how CoolBiz Inc, doing business as CoolBiz™, provides our services, including websites, subdomains, and software applications at coolbiz.info. You agree to these Terms of Service by accessing or using these services, which govern your interactions and responsibilities. Please read them carefully. This document outlines our policies and expectations in detail, ensuring clarity for all users. These Terms of Service should be read alongside our Privacy Policy and Refund Policy, which are incorporated by reference and form an integral part of this agreement.

Definitions and Scope

Our service offerings comprise exclusively digital products and remote services, including but not limited to:

AI chatbot services, SaaS products, and subscription-based offerings
Professional website development services
Digital design collaboration
Remote service delivery infrastructure

Our designated teams execute all services remotely, with no physical products or in-person interactions provided. Design collaboration occurs exclusively through the Figma Prototyping, FigJam (or similar design collaboration tools) platform, with communication restricted to authorized email channels (e.g., support@coolbiz.info – refer to section three for details). For these Terms of Service:

Services: Refers to all digital products, SaaS offerings, and professional services provided by CoolBiz™.

Services: Refers to all digital products, SaaS offerings, and professional services provided by CoolBiz™, including but not limited to AI chatbot services, website development, design collaboration, and remote infrastructure solutions.
User: Refers to any individual or entity accessing or using CoolBiz™ services, whether through a free trial, a paid subscription, or other authorized access.
Content: Refers to any data, text, images, graphics, or other materials submitted, posted, or displayed through CoolBiz™ services.
Personal Data: Refers to any information that can be used to identify an individual, as defined by applicable privacy laws.

Acceptance of Terms

By accessing or using any services provided by CoolBiz™, you confirm your agreement to these Terms of Service. If you do not agree with these terms, please refrain from using our services. These terms apply to all users, regardless of whether you access services through a free trial, a paid subscription, or any other authorized means. These comprehensive and binding terms govern all your interactions with our platform.

Communication Protocol and Standards

CoolBiz™ welcomes inquiries related to sales, support, billing, and general information through our available communication channels. Web design services, including feature selection, payments, development, and collaboration, are managed exclusively through web-based tools and email communication. However, upon request, sales inquiries may be addressed via phone or virtual meetings. Design collaboration occurs solely via email and the Figma Prototyping, FigJam (or similar design collaboration tools) platform, ensuring a streamlined, efficient experience without requiring direct calls during development.

Communication Protocol:

Sales, Support, and Billing Inquiries:
- Phone: (530) 691-1055
- Email: support@coolbiz.info
- Schedule a Virtual Meeting: https://coolbiz.info/support
Collaboration for Web Design Services:
- Email: support@coolbiz.info
- Tools: Toggle-based contracts and Figma Prototyping, FigJam (or similar design collaboration tools)
Discord Community Server:
- Accessibility: Users may join the CoolBiz™ Discord server, accessible via https://discord.com/channels/1229216415039361146, for informal community-driven support and discussions.
- Response Obligations: CoolBiz™ staff may respond to support tickets and provide insights but are not obligated to respond or resolve issues through Discord.
- Official Support: Submit inquiries via email at support@coolbiz.info (see Section 19 for details)
- Discord Terms of Service: See “Discord Community Server” for full details.
Official Support Response Time Guarantee (Excluding Discord): Within two (2) business days, excluding weekends and public holidays
Platform Availability: 99.9% uptime commitment
Maintenance Notification Requirement: 48-hour advance notice for scheduled maintenance

Marketing Communications:
CoolBiz™ may occasionally send limited marketing communications to subscribers regarding new features, service enhancements, or relevant business updates.

Minimal & Relevant: CoolBiz™ strives to limit marketing communications to no more than one email per month unless major product updates or critical service announcements are required.
Opt-Out Availability: All marketing communications include clear opt-out options, allowing recipients to unsubscribe easily if they no longer wish to receive such messages.

CoolBiz™ may use email or other electronic methods to provide important service-related information, including account notifications, security alerts, and maintenance updates. Critical communications may be sent from a no-reply address and cannot be disabled to ensure service integrity.

Regulatory Compliance

CoolBiz™ supports compliance with applicable regulations for its services, including web design, SaaS marketing, and all subdomains (e.g., bot.coolbiz.info) and software applications under CoolBiz Inc. Subscribers are responsible for lawful use under all relevant laws. Key frameworks include:

HIPAA (Health Insurance Portability and Accountability Act): For services involving protected health information (PHI), where applicable.
GDPR (General Data Protection Regulation): For EU resident data, where applicable.
CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act): For California consumer data rights.
Other Regulations: Additional frameworks may apply across subdomains—see our Privacy Policy or specific subdomain Terms of Service (e.g., bot.coolbiz.info) for details.

Subscribers must adhere to any compliance requirements specified in project contracts or subdomain terms. CoolBiz™ does not monitor compliance unless legally required.

No Medical Advice, Diagnosis, or Treatment Disclaimer

CoolBiz™ provides web design, SaaS marketing, and related services, including subdomains and software applications, only and is not a substitute for professional medical advice, diagnosis, or treatment. Our services do not establish a patient-provider relationship, and the information provided is not medical guidance. Consult a licensed healthcare professional for medical concerns. CoolBiz™, its affiliates, and partners are not liable for decisions based on our services. In emergencies, seek immediate professional help. By using the Services, you agree to these limits and assume responsibility for verifying information with a qualified professional.

Our services do not provide medical, legal, or professional healthcare advice.
Users should consult a qualified professional for medical conditions or concerns.

By using CoolBiz™, you acknowledge and agree that it is strictly for informational purposes and that you assume full responsibility for verifying any information with a qualified professional.

Website Design Toggle-Based Feature Selection and Contract Formation

CoolBiz™ provides clear and transparent information regarding billing, service activation, and contractual obligations. For more details about refunds, cancellations, and billing procedures, please refer to our comprehensive Refund Policy. The following terms summarize the key aspects of our service selection and contract process:

Contracts: Dynamically generated based on selected service parameters.
Digital Signature Requirement: Execution of a digital signature is mandatory before any work begins.
Service Activation Requirements:

- Completed and verified digital signature
- Successful processing of initial payment
- Receipt and verification of all required project materials

Automatic Approval Policy:
If we do not receive a response within ten (10) business days after sending the contract, the service details will be automatically approved, and the project will proceed as outlined. This automatic approval ensures that our designers can begin work without unnecessary delays. However, clients are still welcome to provide input as they receive prototypes via email, where they can leave notes and collaborate directly with our developers.

Payment Terms and Processing

Payment Platform: All payments are processed exclusively through Stripe.
Milestone-Based Payments: Payments are structured around project milestones, as defined in the project contract.
Initial Payment: An initial payment is required before the commencement of any services. This non-refundable payment covers time, resources, and project setup.
Payment Validity: If the initial payment is not processed successfully, the contract is invalid, and services will not commence until payment is verified.
Partial Refunds: Clients may request a partial refund if they terminate the project after the first milestone. If approved, refunds will be based on work completed, and no work product or deliverables will be provided. See our Refund Policy for full details.
Service Suspension: Services will be suspended if a scheduled payment is missed. Reinstatement requires full payment of outstanding balances and possible reactivation fees.

These terms are designed to ensure fair compensation for work completed while providing flexibility for clients who may wish to discontinue services after the initial milestone. For full refund details, see our Refund Policy.

Project Delivery and Quality Assurance

Delivery Standards:

All deliverables will be provided through designated digital platforms.
Design reviews and approvals will be conducted exclusively through email and Figma Prototyping, FigJam (or similar design collaboration tools).
Maximum of five (5) revision rounds per design phase; additional revisions may be requested at an additional cost.
All communications regarding design approvals will be sent via email. Clients are responsible for checking their inboxes regularly to ensure timely feedback. Failure to respond within five (5) business days will be interpreted as approval of the deliverables.

Quality Control Measures:

Comprehensive testing protocols to validate design functionality and performance.
Clearly defined acceptance criteria for deliverables, communicated in advance.
Established bug-fix procedures to address any identified issues.

Regular quality audits to maintain consistency and adherence to project specifications.

Intellectual Property and Content Rights

Software and Platform Rights:

CoolBiz™ retains exclusive ownership of all software platforms, frameworks, tools, and underlying infrastructure used to create and deliver services.
Website design ownership transfers to the client upon final payment completion, including the final website files, content, and other deliverables specifically created for the client’s project.
Proprietary Code and Systems Remain CoolBiz™ Property: While clients receive full ownership of their completed website, CoolBiz™ retains intellectual property rights over any custom software, reusable code libraries, and system architectures used during development.
Client content ownership remains with the client, including any text, images, videos, and other materials they provide for use in the website design.

Prohibited Activities:

Unauthorized reproduction or distribution of CoolBiz™ materials
Sub-licensing or reselling of any CoolBiz™ content
Modification of source code or underlying software architecture

Third-Party Services and Outsourcing

Required Platforms and Services:

Figma Prototyping, FigJam (or similar design collaboration tools) platform for all design collaboration
Stripe payment processing system
Authorized email systems for communications (e.g., support@coolbiz.info – refer to section three for details)
Discord (for community engagement, hosted by Discord Inc.)

Global Team Expertise:

Our global team of skilled professionals provides web design and development services, which are managed under CoolBiz™’s strict standards.

Client Responsibilities and Limitations:

Maintenance of valid platform access credentials
Compliance with third-party terms of service
Acknowledgment of limited liability for service interruptions

Privacy and Data Protection

CoolBiz™ is committed to protecting the privacy and security of user information through transparent practices and industry-leading standards. We collect, process, and safeguard data in compliance with applicable privacy regulations and established best practices.

Regulatory Compliance:

Adherence to applicable privacy and communication standards, including GDPR, CCPA, CTIA, and A2P requirements.
Implementation of industry-standard security protocols, including encryption of sensitive data both at rest and in transit.
Regular privacy policy reviews and updates to reflect evolving legal and operational requirements, with notifications provided as necessary.

Data Collection and Processing:

CoolBiz™ collects and processes only the data necessary to provide its services and ensure operational effectiveness. This may include:

Personal identifiers, authentication credentials, and billing information.
System logs related to performance, feature usage, and interactions, recorded for quality assurance, operational performance, and compliance.
All data collection serves documented purposes aligned with service functionality, security, and legal requirements.

Data Use and Processing Limitations:

Data is processed solely for purposes related to service delivery, regulatory compliance, security, performance optimization, and customer support.
CoolBiz™ does not use user-generated interactions for external AI model training; any data used for internal improvements is anonymized and aggregated.
We do not engage in behavioral tracking, profiling, external AI training, or respond to Do Not Track (DNT) signals.
Personal data is never sold or shared with third parties for marketing purposes.

Phone System Memory and Data Retention:

To enhance service quality and user experience, CoolBiz™ may utilize persistent memory for phone system interactions. This feature allows the system to recognize returning callers and personalize interactions based on prior communications.

Phone system memory is retained for no longer than thirty (30) days unless otherwise required for compliance or operational purposes. Contact information and opt-in tags, however, are retained separately for marketing purposes in accordance with applicable privacy regulations.
Persistent memory is used exclusively to improve call handling and operational performance and is not repurposed for marketing, profiling, or behavioral analytics.
Contact information and opt-in status for marketing communications are retained beyond 30 days, as permitted by law, to maintain accurate records of user preferences.

Third-Party Integrations and Data Sharing:

CoolBiz™ utilizes third-party services such as payment processors, cloud providers, and scheduling tools to deliver its services. While these partners are selected with care and subject to contractual safeguards, CoolBiz™ does not control their actions or data-handling practices.

Data transfers to third-party providers are conducted in compliance with applicable regulations.
Integration with external platforms does not constitute an endorsement of those services.
Users are responsible for managing and understanding the data-sharing practices of any third-party applications they choose to integrate with CoolBiz™ services.

Third-Party Responsibility and Disclaimers:

CoolBiz™ does not control third-party actions, security measures, or data policies.
Integration with external platforms does not imply endorsement.
Users bear full responsibility for data exchanges resulting from integrations with third-party services and must review those providers’ terms and privacy practices independently.

Privacy Officer Contact:

For privacy-related inquiries or to request data access, correction, or deletion, please contact our Privacy Officer:

Email: support@coolbiz.info
Mailing Address: CoolBiz™ Headquarters, 1534 Purple Way, Redding, CA 96003

CoolBiz™ remains dedicated to safeguarding your personal information and continuously improving our privacy and data protection practices.

Security and Data Safety

Infrastructure Security:

CoolBiz™ operates on enterprise-grade AWS infrastructure, implementing comprehensive security measures across all system components. Our cloud-based architecture leverages multiple availability zones to ensure service reliability and data protection. We utilize secure database systems with advanced configurations, including encrypted storage, automated backups, and access controls. Our infrastructure undergoes continuous security monitoring and regular updates to address emerging threats.

Professional security teams conduct periodic penetration testing and vulnerability assessments to identify and remediate potential security risks before they can be exploited. All security measures are documented and regularly reviewed to maintain compliance with industry standards and applicable regulatory requirements.

Service Reliability and Uptime:

We maintain a service uptime target of 99.9%, supported by redundant systems and resilient infrastructure. Scheduled maintenance windows are carefully planned and communicated to minimize service disruption, typically during periods of lowest usage. Our monitoring systems track service health in real time, enabling rapid response to potential performance issues.

Data Breach Notifications:

CoolBiz™ implements strict protocols to prevent unauthorized access to personal or sensitive information. In the event of a data breach that poses a significant risk to affected individuals, we will:

Notify impacted users without undue delay.
Report the incident to relevant regulatory authorities where required by law.
Document the breach and its resolution for audit and compliance purposes.

If users become aware of a potential breach related to their use of CoolBiz™ services, they must promptly notify us of their discovery to support collaborative mitigation efforts. Depending on the nature of the incident, breach notifications may be delivered via email, SMS, or other communication methods.

Data Termination Procedures

Retention Policies:

CoolBiz™ maintains strict data retention policies to ensure compliance with applicable regulations and industry standards. Data is retained only as long as necessary to fulfill operational, legal, and regulatory requirements. Our retention protocols include:

Compliance Data: Compliance Data: We retain all compliance-related data, including financial records subject to the Sarbanes-Oxley Act (SOX), for 7 years, which also encompasses other regulatory acts requiring similar handling for shorter periods (e.g., HIPAA), per our Privacy Policy. Users cannot override retention mandated by law or compliance features (e.g., opt-in/opt-out protocols).
Phone System Memory: Data collected through our phone system may include information necessary to recognize returning callers and personalize interactions. This data is retained for no more than thirty (30) days unless an extended period is required for legal or compliance purposes.
Marketing and Opt-In Records: Contact information and associated opt-in status for individuals who provide marketing consent are retained indefinitely unless the user opts out. This data includes only the information necessary to manage contact records and marketing preferences and does not include conversational content.

Opt-In Sources: Marketing-related contact information is collected when users submit our contact form, schedule a virtual meeting, or otherwise provide consent through our online services.
Opt-Out Mechanisms: Users may opt out of marketing communications at any time by replying “STOP” to SMS messages, selecting “unsubscribe” from email communications, or contacting us directly at support@coolbiz.info. Opt-out requests are processed promptly, and marketing-related contact information is updated accordingly.

Secure Archiving: Automated systems regularly archive necessary data, applying encryption and access controls to maintain integrity and confidentiality.
Regular Data Audits: Ongoing internal audits ensure the accuracy and reliability of archived information.

Deletion Procedures:

CoolBiz™ implements secure data deletion procedures in response to user requests and regulatory requirements. Data deletion follows a strict protocol to ensure thorough and irreversible removal of the requested data. Our procedures include:

Verification of Authority: We verify the identity and authority of the individual or entity requesting data deletion to prevent unauthorized actions.
Secure Deletion Across Systems: Data is deleted from active systems and backups using industry-standard secure wiping methods.
Timely Response: All data access or deletion requests will be processed within thirty (30) calendar days of receipt unless legal or operational obligations require additional time. Automated deletion occurs within this period for phone system memory and similar data.
Confirmation and Documentation: Users will receive written confirmation via email once their request has been completed, typically after the 30-day automated deletion cycle. All deletion requests are logged for record-keeping.
Regulatory Compliance: Certain records, such as those related to billing, compliance, and legal obligations, may be retained for extended periods as the law requires.

Data Storage Limitations:
To maintain compliance with regulatory standards and minimize unnecessary data processing, CoolBiz™ limits the storage of interaction-related data to thirty (30) days or less. This limitation ensures that data processing activities do not qualify as large-scale data processing under applicable regulations.

DMCA, Copyright, and Trademark Notices

Notice Submission Requirements

All DMCA takedown notices, copyright claims, and trademark concerns must be submitted in writing to:

CoolBiz™
1534 Purple Way
Redding, CA 96003
Email: support@coolbiz.info

To ensure a timely response, submissions must include all required details outlined below.

Copyright Claim Processing

CoolBiz™ processes all intellectual property claims in accordance with applicable laws, including the Digital Millennium Copyright Act (DMCA) and other relevant regulations. A valid copyright infringement claim must include:

Physical or electronic signature of the copyright owner or an authorized representative.
A detailed description of the copyrighted work being claimed as infringed.
A clear identification of the allegedly infringing material and its exact location within our platform.
Complainant’s contact information, including name, address, phone number, and email.
A statement of good faith belief that using the material is unauthorized.
A declaration under penalty of perjury that the information provided is accurate and that the complainant is the copyright owner or authorized to act on their behalf.

Failure to provide all required information may result in delays or rejection of the claim.

Counter-Notice Procedures

If a DMCA takedown notice is received, CoolBiz™ follows a fair and transparent counter-notice procedure to protect both content owners and users.

The alleged infringing party will be notified of the claim and given an opportunity to respond.
If a valid counter-notice is submitted, the original complainant will be informed and must decide whether to pursue further legal action.
CoolBiz™ facilitates clear communication between all involved parties while ensuring compliance with legal obligations.

We are committed to handling copyright disputes efficiently while balancing the rights of intellectual property owners and users.

Limitation of Liability Disclaimer

Service Provision Parameters:

CoolBiz™ provides its services on an “as is” and “as available” basis. While we strive to maintain high performance and reliability, we do not guarantee uninterrupted service, error-free operation, or fitness for any particular purpose. No express or implied warranties are provided, including but not limited to warranties of merchantability, fitness for a specific purpose, or non-infringement.

CoolBiz™ is not liable for service disruptions caused by:

Force Majeure Events: Including but not limited to natural disasters, acts of war, civil unrest, labor disputes, cyberattacks, or global technical failures.
Third-Party Service Failures: Disruptions or outages involving payment processors, cloud hosting providers, or third-party integrations.
User Misuse or Unauthorized Modifications: Errors arising from improper use, misconfiguration, or unauthorized alterations of our services.

Our liability is strictly limited as permitted under California law and these Terms of Service.

Financial Liability Limitations:

To the maximum extent permitted by law, CoolBiz™’s total financial liability for any claim, dispute, or legal action arising from the use of our services shall not exceed the total amount paid by the affected client for those services within the twelve (12) months preceding the claim.

This limitation does not apply in cases involving:

Gross Negligence or Willful Misconduct: Where the harm results from CoolBiz™’s intentional or reckless actions.
Violations of Statutory Consumer Protection Laws: Where liability cannot be contractually waived.
Intentional and Unlawful Harm: Instances of intentional damage or illegal conduct by CoolBiz™.
Other Exclusions Required by Law: Situations where applicable law mandates liability beyond these terms.

CoolBiz™ shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruptions, data loss, or reputational harm, even if we were advised of the possibility of such damages.

Amendments and Updates

Access, Management, and Deletion Rights:

CoolBiz™ provides users with clear, accessible options to manage their data. Users may request access to, modification of, or deletion of their data using the following methods:

Email Requests: Users can email support@coolbiz.info to request data access, updates, or permanent deletion.
Scheduled Data Reviews: Users may request a scheduled review of the data stored on their behalf to ensure accuracy and relevance.
Phone System Data Management: Callers interacting with CoolBiz™ phone services may request the deletion of persistent memory data, which will be processed within the standard 30-day retention window.

Processing and Compliance Standards:

CoolBiz™ remains dedicated to safeguarding data while providing transparent, accessible methods for users to manage their personal information in compliance with industry best practices. Our processing and compliance standards include:

Timely Response: All data access or deletion requests will be processed within thirty (30) calendar days of receipt unless legal or operational obligations require additional time. Automated deletion ensures compliance for applicable data, such as phone system memory within this period.

Confirmation and Documentation: Users will receive written confirmation via email once their request has been completed, typically after the 30-day automated deletion cycle.
Data Retention Exemptions: Certain data elements, such as compliance-related records, billing information, and marketing opt-in tags, may be retained beyond 30 days when required by law or for operational purposes.
Compliance Safeguards: All data control activities comply with applicable privacy regulations, including GDPR, CCPA, and other relevant frameworks.

Prohibited Uses

Usage Restrictions:

Users of CoolBiz™ services must adhere to strict usage guidelines to protect the integrity of our platforms, ensure regulatory compliance, and maintain a safe environment for all users. The following activities are expressly prohibited:

Harmful Actions: Engaging in any activity that harms, disrupts, or interferes with the services provided by CoolBiz™, its users, or third parties.
Discord-Specific Prohibited Activities:
- Posting spam, unauthorized promotions, malware links, or NSFW content in the CoolBiz™ Discord.
- Engaging in harassment, doxxing, or harmful behavior toward server members.
- Misrepresenting official CoolBiz™ support or spreading misinformation.
Unlawful Activities: Violating any applicable local, state, federal, or international laws, regulations, or industry standards.
Unauthorized Access: Attempting to gain unauthorized access to any system, account, or data, or bypassing security measures implemented to protect our services.
Credential Misuse: Sharing, selling, or transferring access credentials to unauthorized individuals or entities.
Fraudulent or Unethical Conduct: Using CoolBiz™ services for any prohibited, illegal, deceptive, fraudulent, or unethical activities.
Malicious Software: Introducing malware, viruses, or other malicious code intended to damage, disrupt, or compromise the functionality of our services or any connected systems.
Data Exploitation: Collecting, harvesting, or misusing user data in violation of privacy laws or CoolBiz™’s data handling policies.

CoolBiz™ reserves the right to monitor activity patterns to ensure compliance with these terms and take appropriate enforcement action when necessary. Monitoring activities are performed in accordance with applicable privacy regulations.

Policy Enforcement:

Users found to be engaging in prohibited activities may have their interactions restricted or blocked without notice. CoolBiz™ may also take legal action against individuals or entities involved in severe violations, including fraud, abuse, or unauthorized access to our systems.

Dispute Resolution

At CoolBiz™, we prioritize customer satisfaction and are committed to resolving concerns promptly and fairly. If you encounter an issue, we encourage you to contact us directly at support@coolbiz.info. We will make every effort to address your concerns in accordance with the terms outlined in this agreement. Each dispute will be handled with care, diligence, and a focus on achieving a fair and reasonable resolution.

Binding Arbitration Agreement:

By using CoolBiz™ services, you agree that any disputes, claims, or controversies arising from or related to our services shall be resolved exclusively through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

This agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Arbitration proceedings will take place exclusively in Redding, California.

By agreeing to these terms, you waive the right to:

File a lawsuit in court.
Participate in any class-action claims or collective proceedings.

Arbitration Benefits:
Arbitration provides a more efficient, cost-effective, and neutral resolution process for both parties. The arbitrator’s decision will be final and binding, with limited rights of appeal as permitted by law.

Exceptions to Arbitration:
This arbitration provision does not apply in cases where:

Injunctive relief is sought to prevent unauthorized use of CoolBiz™ services.
Claims are brought in a small claims court of competent jurisdiction.

If any part of this section is found to be unenforceable, the remaining provisions will remain in full force and effect.

For questions regarding the dispute resolution process, please contact us at: support@coolbiz.info.

Modifications, Updates, and Amendments

CoolBiz™ reserves the right to update or modify these Terms of Service as needed to reflect changes in business operations, regulatory requirements, or service offerings. When material changes occur, we will notify users through:

Direct email communication
In-app notifications or platform announcements
Updates to the published Terms of Service

Unless otherwise specified, all modifications take effect upon posting. Continued use of our services after modifications are published constitutes acceptance of the updated terms.

Discord Community Server

CoolBiz™ operates a Discord server (“CoolBiz™ Discord”) as a community space for users to discuss our services, collaborate, and seek peer-to-peer support. While CoolBiz™ moderates the server, the content posted by users does not necessarily reflect the views or opinions of CoolBiz™. By joining the CoolBiz™ Discord, you agree to these Terms of Service, our Privacy Policy, and the Community Rules posted within the server. The server is provided “as is” and “as available,” with no guarantee of uninterrupted access or accuracy of user-shared information.

Third-Party Platform: The CoolBiz™ Discord operates on Discord Inc.’s platform, a third-party service. Your participation is governed by these Terms of Service and our Privacy Policy (available at coolbiz.info), not separate Discord-specific policies. CoolBiz™ is not responsible for Discord Inc.’s outages, actions, or data handling.
Liability Limits: CoolBiz™ is not liable for user-generated content, member conduct, or disputes arising from server interactions. You participate at your own risk.
Moderation: We may moderate the server and restrict or remove users who violate our Community Rules or these Terms at our discretion and without notice.
Support: While staff may respond to support tickets and assist on Discord, it’s not an official support channel. For critical issues, contact support@coolbiz.info per Section 3.
Content Rules: Posting illegal, harmful, or abusive content (e.g., spam, malware, harassment) is prohibited and may result in removal.
CoolBiz™ does not process or retain Discord conversations for official purposes—any data shared there falls under Discord’s policies.
Users should not share personal, financial, or sensitive data within Discord.

By accessing the CoolBiz™ Discord, you acknowledge that your participation is voluntary, and CoolBiz™ is not liable for your experiences on the platform.

Severability

If any provision of these Terms of Service is found invalid, illegal, or unenforceable under applicable law, that provision shall be severed from the agreement. The remaining provisions will continue in full force and effect and will be interpreted to preserve the original intent and purpose of the agreement to the fullest extent possible.

Complete Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CoolBiz™ regarding the use of our services at coolbiz.info, including websites, subdomains, and software applications. This agreement supersedes all prior communications or understandings, whether written or oral. Failure to enforce any provision does not waive it or any other provision. This agreement binds the parties, their successors, and permitted assigns. Users must provide accurate information, comply with all policies, and use designated communication channels.

Contact Information

For questions or concerns about these Terms of Service, contact our support team at:

Email: support@coolbiz.info

Address: CoolBiz™ Headquarters, 1534 Purple Way, Redding, CA 96003

By using our services, you agree to these Terms of Service.